TERMS & CONDITIONS
STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION
1.1 These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.
Payment shall be made in full 30 days from which the invoice is raised, unless we have agreed special settlement terms in writing prior to ordering.
2.2 NON ACCOUNT
Mainland UK Delivery: Payment is required before 5:00pm on the day of a pro-forma invoice being issued and agreed. Printing will not commence untill payment in full has been made, delayed payment will effect delivery date.
Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts, which become overdue.
All prices on our website are Ex VAT
3.1 No goods will be delivered on accounts that remain unpaid 14 days after payment is due.
3.2 We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
PASSING OF TITLE AND RISK
4.1 The risk in the goods shall pass to you on delivery.
4.2 All goods, delivered or not, remain our property until payment is received in full.
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-scription and any resulting loss.
QUOTATIONS AND CONTRACTS
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today¹s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.
8.1 Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
8.2 Special rush deliveries can be arranged on selected and non selected items* but will be subject to additional charges.
8.3 Fingerprints Design LTD accepts no responsibility for deliveries being missed due to non payment. It is the customers responsibility to ensure that full payment is made before delivery can take place.
8.4 International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. Fingerprints Design LTD will not be held responsible for any delay of delivery of the goods with international deliveries.
8.5 Fingerprints Design LTD cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.
RISK OF OWN GARMENTS
9.1 We can accept no responsibility for damage to customers own garments. Orders taken for work on customers own garments will be at their risk. No refunds or discounts will be applied to any damaged goods.
10.1 Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
10.2 All claims with regard to the quality or quantity of the goods shall be made in writing to us, so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
10.3 You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at the time of delivery.
10.4 Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
10.5. Fingerprints Design LTD requires any printing to be returned in full before agreeing to reprint. If Fingerprints Design LTD deem the printing to be of sufficient quality, and within tolerance, we reserve the right to return the goods and refuse a reprint or refund.
11.1 Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
11.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.
11.3 Nothing in these terms and conditions shall affect the rights of a consumer.
12.1 We reserve the right to rectify defective work by reprinting and shall not be liable to refund.
12.2 Fingerprints Design LTD will credit your account if we deem a refund should be made.
12.3 If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
12.4 If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
12.5 All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
12.6 Refunds will take 3 to 4 working days to complete once Fingerprints Design LTD has agreed to refund. This cannot be completed any faster.
12.7 CANCELLATION CHARGES Please note that a 5% charge of the total value of the original order will be made on all cancelled orders plus a £10.00 charge to cover administration costs. Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made.
13.1 These will be sent out upon approval of the request. On some circumstances there will be a charge for the samples to be provided that will then be deducted from the final order should it go ahead. Also, there will be additional charges if not returned in good condition within 14 days.
QUANTITY CHANGES TO ORDERS
14.1 Any changes in quantity ordered must be made in writing or emailed to us and approved prior to the commencement of processing. Any increases in the order must be regarded as a separate contract unless notification is received before work commences on the original order.
ARTWORK AND PRINTING
15.1 The entire copyright throughout the world in all printing plates, artwork, designs, negatives or positives and any other artistic craftsmanship made by or for Fingerprints Design LTD pursuant to or in the implementation of any contract with the customer shall belong to Fingerprints Design LTD.
15.2 Fingerprints Design LTD agrees that unless the customer becomes in default of any obligation to make any payment to Fingerprints Design LTD, it will not reproduce any such items for any competitor in the business of the customer.
15.3 All artwork is printed using CMYK unless otherwise requested by the customer.
16.1 If we have not been given printing approval after 14 days a 5% charge of the total value of the original order will be made plus a £10.00 administration fee.
16.2 Please read thoroughly as all proofs, once passed, are deemed correct and ready to go to print, and the responsibility passes to the customer.
16.3 We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print either by email or post.
17.1 If we have not been notified after 14 days a 5% charge of the total value of the original order will be made plus a £10.00 administration fee.
17.2 We reserve the right to throw away your job after 28 days of ordering. Please note you will still be liable to pay the full charge of the total value unless the job is cancelled within the 28 days to which the cancellation charges will apply.
18.1 We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
19.1 The contract between ourselves Fingerprints Design LTD and the Customer shall be governed by and construed in accordance with English Law.
20.1 Complaints must be made within 48hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint.