* Fingerprints Design | Frequently Answered Questions | Fingerprints Design LTD

FAQ

We are always on hand to offer some advice or help should you need it. If you cannot find the answer to the question you are looking for in our FAQ please head over to the Contact Us page to get in touch. We will get back to you as quickly as we can with the answers you require.

If you have print ready artwork then you can send it through to print@fpdigital.co.uk along with the job specifications and your contact details and we will get onto this. If you have large files you are looking to send we have a custom upload service– simply drag and drop your files into the designated area and fill out the form and they are automatically uploaded to our server and a confirmation email is sent to us and yourself. If you are unsure of your artwork specifications please see our Supplying Artwork guide for more information.

Yes, we have a team of friendly and professional design staff who will work with you to ensure your vision becomes a reality. Please give us a call on 01992 581302 or use the contact us page and a member of staff will get in contact with you as soon as possible.

Alternatively we have a range of design packages that may suit your needs, check out our packages page for further information and to see if this may help.

Depending on the job specifications and size our delivery times may vary slightly, our usual turnaround is 2-4 working days from supply of print ready artwork, if we are producing the artwork for you then it’s 2-4 working days from approval of a digital proof.

If you are still unsure about your particular order or wish to check up on a job in progress please get in touch via the contact us page for further information

We will always do our best to cater to all our client’s needs. If you have an urgent job please call the office on 01992 581302 and explain what you need. Depending on our current print capacity we can let you know if we are able to help. Please ensure you call, as emails are not constantly monitored so we may not respond quickly enough.

We do offer accounts to regular customers, should you wish to open an account please go to our Account Form page and fill out the form, a member of our staff will then get in contact and let you know if you were successful.

If you do not want to send your information online, please download our Account Form fill it out and post it to:

Credit Accounts
Fingerprints Design LTD
Pimlico House
Gascoyne Way
Hertford
Herts
SG13 8EA

If you are on account and within our catchment area we have in house drivers that are on the roads daily, if you are not on account then usually your job will be delivered via. Royal Mail or for larger orders a selected courier company will deliver your job on the date specified when the order was placed.

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